Mission & Core Values

This year I spent some time to develop my own personal mission statement and core values. If you are unfamiliar with it, a mission statement is the guide post of…

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IRS Call Center Scam Owner Arrested

Since 2013, the tax official impersonation scam "has been on a relentless path, claiming more than 15,000 victims who have collectively suffered over $75 million in losses", said Treasury Inspector General J. Russell George.

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Lessons From Martech West 2019 – Part 4

In this last (for now) installment of what I realized while at the Martech West 2019 conference is the expanded perspective of what is referred to as CX – The Customer Experience. With the technology available there are so many varied ways to enhance the CX to provide a better level of service to customers.

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