[010] Building a Contact Center in the New World, with Tony Poer from 8×8

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Scalable Call Center Sales
Scalable Call Center Sales
[010] Building a Contact Center in the New World, with Tony Poer from 8x8
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Why do some call centers don’t make the changes they could in their technology? Do you have a culture of change, or a willingness to change?

Everything is going to change because it’s going to improve in some way, thus change is inevitable. The purpose of organizational changes, such as those in technological systems, processes, and scripts, is for the company to improve and grow.

In this episode, Tony and I talk about what it’s like to build a contact center. We also talked about his experiences in designing customer experience and consulting on best practices for contact centers.

Learn more about call centers, sales teams, and technology.


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