[013] Understanding the Customer – It Takes Listening, with Marilyn Soares from Transparent BPO

You are currently viewing [013] Understanding the Customer – It Takes Listening, with Marilyn Soares from Transparent BPO
Scalable Call Center Sales
Scalable Call Center Sales
[013] Understanding the Customer – It Takes Listening, with Marilyn Soares from Transparent BPO
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How do you effectively coach your agents? How do you train your team to gain a thorough understanding of the customer?

The purpose is to understand what the customer’s needs are, whether inbound or outbound. You must decide what the greatest product and service to offer, as well as communicate the benefits that it will bring to them.

In this episode, Marilyn Soares from Transparent BPO, and I talk about her experiences in training, staffing, management, and leadership in the company, with her role as the VP of Client Services.

Learn all about the best customer service, inbound and outbound sales, and also about recruiting.


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