[027] A Technologist’s View Of The Contact Center, with Isaac Shloss from GrupoNGN

You are currently viewing [027] A Technologist’s View Of The Contact Center, with Isaac Shloss from GrupoNGN
Scalable Call Center Sales
Scalable Call Center Sales
[027] A Technologist's View Of The Contact Center, with Isaac Shloss from GrupoNGN
/

What impact does today’s technology have on call center capacity? How can technology be used to solve our problems?

Even though AI currently drives the majority of software, humans are still necessary. The people in the seats are the ones who interact with another human in order to persuade them to take action. Technology, on the other hand, is available to support them.

In this episode, Isaac Shloss from Grupo NGN and I, talk about his experiences in helping call centers as an IT specialist, relative to contact center technology. He has helped multiple companies expand from a small regional-based company to a large multinational enterprise.

Learn more about successful use of technology in the call center world.


Find out if your Sales Operation in Scalable

Buy Selling With Authentic Persuasion: Transform from Order Taker to Quota Breaker

Get help with your sales team

Connect with Jason on LinkedIn

Or go to Jason’s HUB – www.JasonCutter.com