What does it take to build a successful BPO company? How successful are you with your agents?
In running a call center, make sure you got the right people on the bus, and if you do then find the best seat for them.
In this episode, Richard Blank and I, talk about his experiences in developing and building call center reps in Costa Rica and creating one of the largest call centers in Central America.
Learn more about leadership, strong corporate culture, outsourcing, and becoming successful in the call center space.
Richard’s Bio Richard Blank is the Chief Executive Officer for Costa Rica’s Call Center, a division of Cheyenne Consultants, a company incorporated in Costa Rica.
At the beginning of the new millennium, Mr. Blank relocated to Costa Rica to train over 500 employees for one of the larger call centers in Central America.
By utilizing his motivational public speaking style backed by tactful and appropriate rhetoric, he has successfully prepared and managed some of the finest telemarketers in the country for the past twelve years.
In addition, he has earned the reputation of running a school for telemarketing and is often sought after for private training sessions and consultation.
Mr. Blank holds a bachelors degree in Communication and Spanish from the University of Arizona and a certificate of language proficiency from the University of Sevilla, Spain.
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