How do you become successful in recruiting and retention? How do you manage to lead a team with considerable diversity in behavior and preferences?
One of the biggest things in successfully keeping people in the company is the Platinum Rule, where you take a step further and treat your employees the way they want to be treated.
In this episode, Milan Batinich and I talk about his experiences in BPO Staffing. We also talked about the Predictive Index which is one of his specialties, and how that fits into your call centers.
Learn more about recruiting, retention, creating valuable connections, and leadership.
Milan’s Bio Milan draws from more than 15 years of combined Contact Center Management and Recruitment Management experience. His greatest talent is creating valuable connections and forming them into mutually successful relationships. Milan has assisted dozens of companies with their bottom line by providing award-winning service. His professional vision is to partner with Contact Centers across the country to help them reduce attrition while increasing their customer experience and employee engagement through outsourcing, recruiting, and consulting.
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