How do you deal with people who owe you money? What could be a more effective way in dealing with them?
Generally, people would really want to be heard and understood. Understanding this basis will make you shift from those old-school sales tactics where you just keep harassing people, to being more empathetic and going into meaningful conversations.
In this episode, Kelly Decker from Beyond Finance and I, talk about the lessons about persuasion and empathy from the world of debt collections.
Learn more about empathy, building relationships, and how authentic persuasion applies to debt collections.
Overcoming Objections, Motivating Your Team (and yourself), Being A New Team Lead –
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