What is a performance improvement plan? At which point of your team’s progression is this needed?
One of your responsibilities as a manager or leader is to coach and assist your team, and a performance improvement plan is one approach to do so. This is similar to a road map for getting someone back to where you want them.
In this episode, Oliver and Jason talk about the steps that will be taken when your team is not hitting the numbers they need, and it becomes time for a decision.
Learn more about performance improvement plans, performance development plans, coaching, and leadership.
Learn more about how to build your Call Center Confidence
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