[Ep.19] What’s the difference between a leader and a manager?

You are currently viewing [Ep.19] What’s the difference between a leader and a manager?
Call Center Confidence with Cutter & Catt
Call Center Confidence with Cutter & Catt
[Ep.19] What's the difference between a leader and a manager?
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What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team?

You must be able to set the vision if you are a leader. You must also be able to motivate your employees. You bring others along to help you translate your vision. On the other hand, as a manager, you carry out that vision and assist the workforce in achieving their objectives.

In this episode, Oliver is joined by three guests – Neil Chitra, Paul Kitson & Rich Edge. They together talked everything about leadership. They also talked about their experiences, pitfalls, successes, and the big wins in their call center career.

Learn more about management and leadership in the call center industry!


Learn more about how to build your Call Center Confidence

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