How do we manage a scattered workforce effectively? What are the challenges that leaders face these days when teams have shifted to working remotely?
Virtual leadership is not being in the same room as these people, and not being able to read body language. These little subtle things that you could pick up on as a leader have now disappeared and it is now over a screen.
In this episode, Oliver and Jason continue to talk about leadership, especially virtual leadership, and how it is different from what’s supposed to be leadership since the world changed at the beginning of the year 2020.
Learn more about leadership and from our free tips, tools, and techniques that you can use as you reach your goal to become that Call Center Hero.
Learn more about how to build your Call Center Confidence
Follow Us on: