[Ep.7] How Can You Set Up Your Training For New Hire Success?

You are currently viewing [Ep.7] How Can You Set Up Your Training For New Hire Success?
Call Center Confidence with Cutter & Catt
Call Center Confidence with Cutter & Catt
[Ep.7] How Can You Set Up Your Training For New Hire Success?
/

How do we effectively finish off our training cycle? What do we need to do to pick up when we have those bad apples within training?

One of the factors is not understanding what it is that they need, especially with the tools. We sometimes give them too much information over here, and not enough information over there.

In this episode, Oliver and Jason talk about the challenges during training, testing, proof of learning throughout the induction process, and the learning management system.

Learn all about training, and helping trainees progress through the cycle from beginning to end.


Learn more about how to build your Call Center Confidence

Sign up for Reminders about Weekly Live Show

Connect with Jason on LinkedIn

Connect with Oliver on LinkedIn

Follow Us on:

Facebook

Instagram

LinkedIn