How do you keep your training staff and the training process in check? How do you interchange people in a system and ensure the system’s functionality?
One of the biggest challenges today is that there’s now a lot of options when it comes to a learning management system. For anybody running or leading an organization’s training, you must first determine your program’s goal and objectives.
In this episode, Oliver and Jason talk about the training process, standardizing and calibrating the trainers, and learning management systems..
Learn all about training, building a scalable operation, and identifying the right tools to use to have a perfect training experience for your people.
Learn more about how to build your Call Center Confidence
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