![Read more about the article [E408] Training Session – 07 – Building Rapport](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/10/Training-Session-01-Are-You-An-Order-Taker-7-768x768.png)
[E408] Training Session – 07 – Building Rapport
How do you build rapport? Why is this important in being an authentic persuader? There is a framework that we can apply to any sales conversation, and this is one…
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[Ep.20] How can HR be an ally to sales?
How can HR be an ally to sales? Why do you get the impression that you're in trouble when you're called to HR? HR is like getting called into the…
![Read more about the article [025] Breaking Down Silos So Your Company Can Win, with Nick Glimsdahl from Press 1 For Nick](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-9-768x768.png)
[025] Breaking Down Silos So Your Company Can Win, with Nick Glimsdahl from Press 1 For Nick
How do you break down silos so your team can win? What role do sales play in the customer experience journey? When it comes to offering support to keep clients…
![Read more about the article [Ep.19] What’s the difference between a leader and a manager?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/CALL-CENTER-CONFIDENCE-5-768x768.png)
[Ep.19] What’s the difference between a leader and a manager?
What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team? You must be able to set the vision if…
![Read more about the article [E407] Training Session – 06 – What Are They Afraid Of?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/Training-Session-01-Are-You-An-Order-Taker-6-768x768.png)
[E407] Training Session – 06 – What Are They Afraid Of?
What is it that you are afraid of? As a salesperson, are you able to face challenges? If you want to be successful in sales, you need to know what…
![Read more about the article [024] Using Challenges to Help Your Sales Team Win, with Jeff Baietto from Injoy Global](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-8-768x768.png)
[024] Using Challenges to Help Your Sales Team Win, with Jeff Baietto from Injoy Global
How can you use challenges to help your sales team win? Why is it vital to be creative when it comes to getting your team to perform well? There's an…
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[Ep.18] How well do you have your systems and processes documented?
How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way? Generally, people who are in sales – get…
![Read more about the article [023] What Call Center Leaders Can Learn From Outside Sales, with Steven Benson from Badger Maps](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-7-768x768.png)
[023] What Call Center Leaders Can Learn From Outside Sales, with Steven Benson from Badger Maps
What can call center leaders learn from outside sales? How vital is it to be efficient and effective in your outreach? Working with people you don't have control over demands…
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[Ep.17] Are you winning at Customer Retention?
Are you succeeding in retaining customers? What role do salespeople have in terms of customer retention? People are enrolled, signed up, and paying, and then they may be dissatisfied. Perhaps…
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[E406] Training Session – 05 – Are You Being A Leader?
Are you being a leader? What does it entail to become a leader on your own? In this episode of my live training session, I discuss all you need to…