![Read more about the article [011] A Culture of Values: Building a BPO Provider with the Right DNA, with Scott Newman from Transparent BPO](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/08/A-Culture-of-Values_-Building-a-BPO-Provider-with-the-Right-DNA-with-Scott-Newman-from-Transparent-BPO-768x768.png)
What does it take in running a Call Center Company? How important are your company's basic principles, mission, and vision statement to you? While your mission and vision will evolve…
![Read more about the article [Ep.1] Welcome to Call Center Confidence with Cutter & Catt](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/08/1-768x768.png)
Welcome to the Call Center Confidence with Cutter and Catt Podcast! We are here to help everyone in the call center industry in becoming a Call Center Hero. You can…
![Read more about the article [Ep.4] Which Recruiting Strategies Will Help Fill Your Center?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/08/4-768x768.png)
When it comes to hiring, think about who you want on your sales team or who you're looking to hire. Do you have a preference for short or long job…
![Read more about the article [Ep.5] How Are You Starting Off Each New Hire Training Class?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/08/5-768x768.png)
How do we train our people the right way from day one and how do we get them involved? Every company is different, we need to remember that the length…
![Read more about the article [Ep.3] Are You Onboarding Your New Hires Effectively?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/08/3-768x768.png)
How do we bring the right people on board at the right time? How do we give them the tools and equipment to do their job from day one? Most…
![Read more about the article [Ep.2] What Tools Do Your Sales Leaders Have Available?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/08/2-768x768.png)
How do we manage a scattered workforce effectively? What are the challenges that leaders face these days when teams have shifted to working remotely? Virtual leadership is not being in…
![Read more about the article [010] Building a Contact Center in the New World, with Tony Poer from 8×8](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/08/Tony-Poer-Cover-Image-1-768x768.png)
Why do some call centers don't make the changes they could in their technology? Do you have a culture of change, or a willingness to change? Everything is going to…
![Read more about the article [009] How To Avoid Fraud in your Leads, with Rich Kahn from Anura](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/07/How-To-Avoid-Fraud-in-your-Leads-with-Rich-Kahn-from-Anura-768x768.png)
What steps do you take to stop ad fraud? Do you ever recognize that you have this problem in your network? If you eliminate a significant amount of fraud, your…
![Read more about the article [008] Power of Data for your Call Center, with Eric Kider from Data Axle](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/07/Power-of-Data-for-your-Call-Center-768x768.png)
How has the pandemic changed the perspective and the model of your business? What's the current disposition and status of your client base? As more and more people have worked…
![Read more about the article [007] Quality over Quantity, with Collin Mitchell](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/07/Quality-over-Quantity-with-Collin-Mitchell-from-Monster-VOIP-768x768.png)
How do you maintain your sales team's quality? How do you keep these folks excited? Keeping teams motivated is crucial for anyone who today manages a scattered workforce. There are…