![Read more about the article [028] Creating Efficiencies and Success With Your Sales Team, with Alec Thompson from CallShaper](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/10/Alec-Thompson-768x768.png)
Have you ever been caught up doing the same thing, the same way all the time? Where does technology play a role in providing a solution? A lot of businesses…
![Read more about the article [Ep.21] Are You Helping Lead Change?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/10/CALL-CENTER-CONFIDENCE-7-768x768.png)
Are you helping lead change? Is change a positive thing for you or otherwise? When we talk about change is it's not just universally to embrace it, but where you…
![Read more about the article [027] A Technologist’s View Of The Contact Center, with Isaac Shloss from GrupoNGN](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/10/Isaac-Shloss-768x768.png)
What impact does today's technology have on call center capacity? How can technology be used to solve our problems? Even though AI currently drives the majority of software, humans are…
![Read more about the article [026] Dialer Strategies for Call Center Success, with Nima Hakimi from Convoso](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/10/SCCS-Podcast-10-768x768.png)
What are some of the major phone-related challenges that contact centers face? What are some effective strategies in dealing with them? It is a very challenging environment to be on the…
![Read more about the article [E408] Training Session – 07 – Building Rapport](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/10/Training-Session-01-Are-You-An-Order-Taker-7-768x768.png)
How do you build rapport? Why is this important in being an authentic persuader? There is a framework that we can apply to any sales conversation, and this is one…
![Read more about the article [Ep.20] How can HR be an ally to sales?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/10/CALL-CENTER-CONFIDENCE-6-768x768.png)
How can HR be an ally to sales? Why do you get the impression that you're in trouble when you're called to HR? HR is like getting called into the…
![Read more about the article [025] Breaking Down Silos So Your Company Can Win, with Nick Glimsdahl from Press 1 For Nick](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-9-768x768.png)
How do you break down silos so your team can win? What role do sales play in the customer experience journey? When it comes to offering support to keep clients…
![Read more about the article [Ep.19] What’s the difference between a leader and a manager?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/CALL-CENTER-CONFIDENCE-5-768x768.png)
What are the key crucial differences between leaders and managers? How can you become more effective in leading your sales team? You must be able to set the vision if…
![Read more about the article [E407] Training Session – 06 – What Are They Afraid Of?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/Training-Session-01-Are-You-An-Order-Taker-6-768x768.png)
What is it that you are afraid of? As a salesperson, are you able to face challenges? If you want to be successful in sales, you need to know what…
![Read more about the article [024] Using Challenges to Help Your Sales Team Win, with Jeff Baietto from Injoy Global](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-8-768x768.png)
How can you use challenges to help your sales team win? Why is it vital to be creative when it comes to getting your team to perform well? There's an…