131: Support’s Relationship to Sales with Jason Cutter
Featured in Charlotte Ward‘s Customer Support Leaders podcast, Jason Cutter shares his view and perspective on the support’s relationship to sales. Jason has led and manged the process in companies as VP of sales, marketing, and operations in his sales career.
His theory about working to the same measures of success…
Having leadership on top of organizations that work together and looking at the customer journey
See the company as the goal, but also ensure customer satisfaction and experience
Find ways to improve and set expectations that align with the organization
Key: everyone needs to be in the same direction and same compensation plans