![Read more about the article [Ep.18] How well do you have your systems and processes documented?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/CALL-CENTER-CONFIDENCE-4-768x768.png)
[Ep.18] How well do you have your systems and processes documented?
How effectively do you manage your systems and processes? How important is it to run a call center in a systematic way? Generally, people who are in sales – get…
![Read more about the article [023] What Call Center Leaders Can Learn From Outside Sales, with Steven Benson from Badger Maps](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-7-768x768.png)
[023] What Call Center Leaders Can Learn From Outside Sales, with Steven Benson from Badger Maps
What can call center leaders learn from outside sales? How vital is it to be efficient and effective in your outreach? Working with people you don't have control over demands…
![Read more about the article [Ep.17] Are you winning at Customer Retention?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/CALL-CENTER-CONFIDENCE-3-768x768.png)
[Ep.17] Are you winning at Customer Retention?
Are you succeeding in retaining customers? What role do salespeople have in terms of customer retention? People are enrolled, signed up, and paying, and then they may be dissatisfied. Perhaps…
![Read more about the article [022] How Sales Can Support A Guaranteed Customer Experience, with Jeff Toister](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-5-768x768.png)
[022] How Sales Can Support A Guaranteed Customer Experience, with Jeff Toister
How can sales help ensure a good client experience? What does customer experience mean to you? The customer experience includes sales, marketing, customer service, operations, and product design. It's part…
![Read more about the article [Ep.16] Can you make QA a successful part of the Sales Operation?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/16-1-768x768.png)
[Ep.16] Can you make QA a successful part of the Sales Operation?
Can you make quality assurance a successful element of the sales process? How do you set that up efficiently? You'll need a standard operating procedure (SOP), which is a set…
![Read more about the article [E021] Helping You Stay Compliant and Defensible, with Michele Shuster from Mac Murray and Shuster, LLP](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/SCCS-Podcast-4-768x768.png)
[E021] Helping You Stay Compliant and Defensible, with Michele Shuster from Mac Murray and Shuster, LLP
How critical is it to have a defendable position in the teleservices world before you start doing anything? What knowledge of the law do you have? For those who aren't…
![Read more about the article [Ep.15] What can you do to build a roadmap for your reps to move up?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/15-1-768x768.png)
[Ep.15] What can you do to build a roadmap for your reps to move up?
What can you do to lay out a path for your reps to progress? How critical is it to assess your own and your team's improvement? There should be a…
![Read more about the article [E20] Scaling The Unscalable, with Koby Hastings from LeadRilla](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/Scaling-The-Unscalable-with-Koby-Hastings-from-LeadRilla-768x768.png)
[E20] Scaling The Unscalable, with Koby Hastings from LeadRilla
What is the best way to scale something that isn't scalable? What are some of the obstacles to getting leads? Koby created a solution to offer access to a pipeline…
![Read more about the article [Ep.14] How can you manage a manager that doesn’t manage?](https://www.cutterconsultinggroup.com/wp-content/uploads/2021/09/14-768x768.png)
[Ep.14] How can you manage a manager that doesn’t manage?
How do you manage managers who don't manage, or who can't manage, or who struggle to manage? The best performing team is the team with the best sales manager. Even…
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[019] Cultivate a Healthier Insurance Lead Gen Funnel, with Katie Feeney from Active Prospect
What are the medicare health insurance verticals? What specifically are they focusing on or having to deal with? In this episode, Katie Feeney from Active Prospect and I discuss her…